Return & Refund Policy

Return & Refund Policy

Effective Date: October 20, 2026

At Marzuvio (operated by Dancheng County Taikuli Daily Necessities Online Store), we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

1. Return Window

We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return. If 30 days have passed since your order was delivered, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

The item must be in the same condition that you received it: unworn, unused, unwashed, and undamaged.
It must be in its original packaging with all tags attached.
You must provide the receipt or proof of purchase (such as your order confirmation email).

Non-Returnable Items: Certain types of items cannot be returned due to hygiene and safety reasons. These include:

Intimate apparel, undergarments, or swimwear (if the hygiene seal is broken).
Customized or personalized products.
Gift cards.
Items marked as "Final Sale".

3. How to Initiate a Return

Please do not send your purchase back to the manufacturer or the address on the package without contacting us first.

To start a return, please follow these steps:

Email our customer support team at info@Marzuvio.com with your Order Number and a brief explanation of the reason for the return. If the item is defective or damaged, please include clear photos.
Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and specific shipping instructions.
Securely pack the item in its original packaging and mail it to our designated return facility.

Official Return Address: No. 2087, Baima Town, Dancheng County, Zhoukou City, Henan Province, China

4. Return Shipping Costs

Store Responsibility (Defective, Damaged, or Incorrect Item): If the return is due to our error (e.g., you received the wrong item or a defective product), we will cover the return shipping costs. We will provide a pre-paid shipping label or reimburse your shipping fees.
Customer Responsibility (Change of Mind, Wrong Size Ordered): If the return is due to personal preference, ordering the wrong size/color, or a general change of mind, the customer is responsible for paying the return shipping costs. Shipping costs from the original order are non-refundable.

We strongly recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.

5. Refunds

Once your return is received and inspected at our facility, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed immediately, and a credit will automatically be applied to your original method of payment (e.g., credit card, PayPal) within 5 to 7 business days.

6. Late or Missing Refunds

If you haven’t received your refund yet, please follow these steps:

Check your bank account again.
Contact your credit card company; it may take some time before your refund is officially posted.
Contact your bank. There is often some processing time (typically 3-5 business days) before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at info@Marzuvio.com.

7. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, please send us an email at info@Marzuvio.com to initiate the exchange process.

8. Contact Us

For any questions regarding our return and refund process, please contact our support team:

Email: info@Marzuvio.com
Phone: +86 19861171936
Company Name: Dancheng County Taikuli Daily Necessities Online Store
Business Hours: Monday - Friday, 9:00 AM to 6:00 PM (GMT+8)